Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") is issued by 987win (hereinafter referred to as the "Operator", "we", "us" or "our"), operating the online gambling platform accessible at 987win.cam. This Policy applies to all personal data collected from individuals (hereinafter "Users", "you" or "your") who access, register with, or use the 987win platform and its associated services.

987win is committed to protecting the privacy and personal data of its users in accordance with the applicable data protection obligations under the Operator's licensing framework. We process personal data solely for legitimate operational, regulatory and security purposes, and we apply proportionate technical and organisational measures to protect that data from unauthorised access, loss or misuse.

This Policy should be read alongside the Terms & Conditions and the Responsible Gambling Policy, both of which form part of the overall agreement governing your use of the 987win platform.

For the purposes of this Policy, the following terms carry the meanings set out below:

3.1 Registration Data

When you create a 987win account, we collect:

• Full legal name;
• Date of birth (for age verification purposes);
• Email address;
• Mobile telephone number;
• Country and city of residence (for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar, as applicable);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and age-verification requirements, we may collect:

• Government-issued photographic identity documents — for Pakistani users, a Computerised National Identity Card (CNIC) is the standard accepted form;
• Selfie photographs for identity matching purposes;
• Proof of address documentation;
• Evidence of payment method ownership.

3.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect transaction records including amounts, timestamps, payment method references and transaction identifiers. We do not store full payment card numbers or complete mobile wallet credentials — these are handled by third-party payment processors under their own data protection obligations.

3.4 Usage and Technical Data

We automatically collect certain technical data when you use the platform, including:

• IP address and approximate geographic location;
• Device type, operating system and browser version;
• Session duration and activity logs;
• Pages visited, games played, bets placed and navigation paths;
• Cookie identifiers and similar tracking data.

3.5 Communications Data

When you contact our customer support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution and regulatory compliance purposes.

We process personal data under one or more of the following lawful bases, depending on the specific processing activity:

5.1 How We Use Your Data

987win processes your personal data for the following specific purposes:

• Account creation and management: creating, maintaining and closing your player account in accordance with our Terms & Conditions;
• Identity and age verification: confirming that you meet the minimum eligibility requirements before enabling withdrawal functionality or granting access to age-restricted services;
• Transaction processing: facilitating deposits, withdrawals and the crediting or debiting of your account balance;
• Anti-fraud and AML compliance: monitoring transactions and account behaviour to detect suspicious activity, prevent financial crime and fulfil our obligations under applicable anti-money laundering frameworks;
• Responsible gambling: monitoring gameplay patterns that may indicate problem gambling behaviour, facilitating self-exclusion requests, and administering deposit, loss and time limit tools;
• Customer support: responding to enquiries, resolving disputes and maintaining service records;
• Platform improvement: analysing aggregated usage data to improve the functionality, performance and user experience of the 987win platform;
• Marketing: sending you promotional communications regarding 987win offers, only where you have provided explicit consent to receive such communications and subject to your right to withdraw that consent at any time.

5.2 Automated Decision-Making

987win may use automated systems to flag accounts for review based on patterns consistent with fraud, bonus abuse or AML risk indicators. Where automated processing results in a decision that materially affects your account (such as a temporary suspension), you may request a manual review by contacting our support team.

6.1 When We Share Data

987win does not sell your personal data to third parties. We may share personal data with third parties only in the following circumstances:

• Payment processors: to facilitate deposit and withdrawal transactions. Payment processors receive only the data necessary to execute the specific transaction. For Pakistani users, this may include processing via services whose names are referenced as familiar local options (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah). These references are contextual and do not imply endorsement of gambling by any payment provider.
• Identity verification providers: third-party KYC service providers may process identity documents on our behalf, subject to data processing agreements that bind them to equivalent data protection standards.
• Game content providers: certain game outcome and session data may be shared with licensed game providers for gameplay delivery and fairness verification purposes.
• Regulatory and law enforcement authorities: where required by applicable law, court order or regulatory instruction, we will disclose personal data to the relevant authority.
• Fraud prevention and AML networks: we may share data with industry fraud-prevention databases where required to fulfil anti-money laundering or counter-terrorism financing obligations.

6.2 Data Processing Agreements

All third-party data processors engaged by 987win are bound by data processing agreements that require them to process personal data only on our documented instructions, to maintain appropriate security standards, and to delete or return personal data upon termination of the processing relationship.

7.1 What Cookies We Use

987win uses the following categories of cookies:

7.2 Managing Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. Analytics and marketing cookies can be declined or withdrawn at any time via your browser settings or the cookie consent mechanism presented on the platform. Disabling certain cookies may affect the functionality of some platform features.

987win retains personal data for only as long as is necessary for the purpose for which it was collected, or as required by applicable regulatory obligations. The following general retention principles apply:

• Active Account data: retained for the duration of the account's existence plus the post-closure retention period described below;
• Post-closure account data: following account closure, personal data (including KYC documentation and transaction records) is retained for a minimum of five (5) years to satisfy anti-money laundering and regulatory audit requirements, unless a longer period is required by applicable law;
• Customer support communications: retained for a period of three (3) years from the date of the relevant interaction;
• Marketing data: retained until consent is withdrawn or until the User requests deletion, whichever is earlier;
• Technical and log data: retained for up to twelve (12) months unless required for active fraud or security investigations.

Given the global nature of online platform operations, your personal data may be transferred to and processed in countries other than Pakistan. Where such transfers occur, 987win takes steps to ensure that appropriate safeguards are in place, including contractual obligations on data processors that provide a level of protection consistent with applicable data protection standards.

By using the 987win platform and providing your personal data, you acknowledge that your data may be processed in jurisdictions outside Pakistan. If you have concerns about international data transfers, please contact our support team as described in Section 15.

Subject to applicable law and the Operator's licensing obligations, you have the following rights in relation to your personal data:

10.1 Right of Access

You may request a copy of the personal data that 987win holds about you and information about how that data is being used.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.

10.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. This right may be limited where we are required to retain data by applicable regulatory or legal obligations (such as AML record-keeping requirements).

10.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not wish the data to be erased.

10.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format.

10.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

10.7 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact our support team via live chat or by email to [email protected]. We will respond to requests within a reasonable timeframe consistent with our regulatory obligations.

987win is strictly an adults-only platform. We do not knowingly collect personal data from any person who is under 18 years of age, or below the higher minimum age required by the operator/license jurisdiction. Age verification is a mandatory component of the account registration process.

If we become aware that we have inadvertently collected personal data from a person below the minimum eligible age, we will promptly delete that data, close the relevant account and, where applicable, void any related transactions. If you believe that a minor has registered an account with 987win, please notify us immediately via our support channels.

987win implements a range of technical and organisational security measures designed to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between user devices and our servers;
• Encryption of sensitive data fields (including passwords) at rest using industry-standard cryptographic methods;
• Access controls that restrict internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Incident response procedures designed to contain, investigate and remediate security incidents promptly.

While we apply rigorous security standards, no online platform can guarantee absolute protection against all security threats. We encourage you to use a strong, unique password for your 987win account and to report any suspected unauthorised access immediately.

987win does not store complete payment credentials such as full card numbers or complete mobile wallet login details. All payment transactions are facilitated via third-party payment processors who are responsible for the secure handling of sensitive payment data under their own PCI-DSS or equivalent compliance frameworks.

For Pakistani users, we reference familiar local payment channels including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah purely as contextual references. The mention of these services does not imply that any of these providers endorse, affiliate with, or officially support online gambling services. Players should verify current available payment methods directly within their 987win account.

Transaction records — including amounts, timestamps and method identifiers — are retained in accordance with the data retention periods described in Section 8, primarily to satisfy anti-money laundering record-keeping obligations.

987win reserves the right to update, amend or replace this Privacy Policy at any time. When material changes are made, the updated Policy will be published on the 987win website with a revised "Last Updated" date. We encourage you to review this Policy periodically to remain informed about how we process your personal data.

Where required by applicable law or regulation, we will provide advance notice of material changes via the contact details held on your account or via a prominent notice on the platform prior to the changes taking effect.

Your continued use of the 987win platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you should close your account and cease using the platform.

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which 987win handles your personal data, please contact our support team using the details below:

• Live Chat: Available 24/7 through the 987win platform — the fastest route for urgent account queries
• Support Languages: English and Urdu
• Email: [email protected] (plain text — not a clickable link)

For data rights requests (access, rectification, erasure, portability or objection), please state your request clearly, include the email address registered to your 987win account, and allow a reasonable processing period for us to respond. We may need to verify your identity before actioning certain types of data rights requests.